AliExpress.com is an online shopping mall owned by China’s top online marketplace, Alibaba.com. On AliExpress Reviews , you will find thousands of top Chinese exporters and suppliers selling millions of products at low wholesale prices. This article will guide on how to buy on AliExpress.com Safely.
AliExpress is the international arm of the Chinese retailing giant AliBaba, aiming to challenge online giants like Amazon and eBay.
But is it safe to shop there? How long will items take to arrive, and what happens if they don’t? Is AliExpress legit? And are you more likely to be the victim of fraud if you shop there? Here are the answers you need.
All items on AliExpress have an estimated delivery time on the product page, and it’s usually anywhere from 20 to 60 days. Yes, two months is an awfully long time to wait for something you’ve bought online! In my experience, about two weeks is the average time it takes most items to arrive, but you certainly need patience to buy direct from China.
Nearly all countries have an import tax: a percentage value of the cost of the goods being imported that must be paid to your government when bringing something into the country.
In the EU, this is a 20% VAT that’s levied on nearly everything. It’s your legal responsibility to pay this, and the shipping company will pay on your behalf, then issue you the bill. They’ll also charge you a handling fee for the privilege; that’s another flat rate $10-15. Of course, this means that a $10 bargain gadget may not be such a bargain once the $2 tax and $10 handling fee is added on.
sometimes you may find yourself unhappy with the product. For instance, perhaps the thickness of material for that dress is not as you expected. In that case, you should be realistic when contacting the sellers.
Unless there’s something specific in the listing that you can point to as being incorrect, simply not liking the goods you bought is not a good reason to demand a refund. So what can you do if you’re not happy?
- Chalk it up to experience, and don’t buy from that seller again. If the item was actually delivered, and the product description and photo are accurate, AliExpress themselves won’t assist.
- You might be able to negotiate a partial refund. If your first instinct was to review the product as 1-star, this is almost certainly no longer an option. Ratings are important, and may be your only bargaining tool.
- You might be tempted to return the goods, but be very careful with this. Shipping something back to China may cost more than you paid for the item in the first place, and that cost won’t be refunded. Tracking items sent back into China is unreliable at best, and sometimes they can just disappear entirely at the Chinese customs office.
How to Buy on AliExpress.com
Here is a brief guide for beginners starting out on AliExpress. As you continue to shop on the site, you will gain experience and form your own methodology.
Identify the product(s) you want to buy
Before shopping on AliExpress draw up a list of what you want to buy. There are some benefits in buying related products at once as there is a good chance that the same supplier will offer all the products. Buying multiple products from the same supplier enables you consolidate shipping cost and save your overall cost.
If you have no idea what to buy, just visit AliExpress.com and wander through the product categories. If you have a particular product in mind, just do a product search. With over 10 million products on the website, it is very unlikely that your search will not turnout something.
Identify a Good Supplier
Finding a product on AliExpress is not a problem, finding a reliable supplier is where to put most of your attention. AliExpress has a rating system for suppliers to help buyers identify sellers with good reputation. Clicking on the Seller rating link while on a search page, category page, or brand page will prioritise the result according to the reputation of the sellers.
This is a good way to identify reliable suppliers on AliExpress.com. Click on the Positive feedback rate to read feedback from other people who have bought products from the seller.
Check the Features and Specs
Once you are on the product page of your chosen seller, go through the features and make sure it is what you want. On the product page, you will see the specs, features, and photos of the product. You will also see the price and possible discounts as well as the shipping method and shipping cost.
Confirm any Issues
If there is any aspect of the product that is not clear to you, contact the seller for clarification. For example, you may wish to confirm whether a tablet features 3G/4G internet or just Wi-Fi. You may also make a request to the seller. If a seller only ships via post office, you may prefer speedy and more reliable services like EMS and DHL.
To contact a seller on AliExpress.com, just click on the Contact Now link and leave a message. Never assume anything, if you are not sure of any details of a product, contact the seller to confirm. Doing this will come in handy if any dispute arise as a result of the transaction. Contact the seller only through AliExpress messaging channels.
Order the Product
Once you have sorted out all the grey areas, you can now order the product. If you have multiple products to buy, click on the Add to Cart button on the product page of each product. After adding all products to the cart, you can then click on the Buy Now button.
Note that products ordered from different suppliers on AliExpress will be shipped separately hence separate shipping cost. However, all orders from a supplier will be shipped together with shipping cost consolidated.
Track your Order
If your order is successful, the supplier will then make arrangement to ship the products. This can take from 1 to 7 days depending on the supplier. Once the supplier ships the product, a tracking number will appear in the transaction area of your AliExpress account.
With the tracking number you can track the progress of the order on the shipping company used to ship the goods eg. DHL, EMS, etc.
Receive your Order
With the tracking feature you will know when the products get into your city. If you use services like DHL, EMS, or Fedex, the product will be delivered to your doorstep. However, if the product requires custom duty or other taxes, you will be required to pay the duty before you collect the product.
Ordering from AliExpress.com is easy and safe, just follow the steps given here. You can also leave more tips if you have used AliExpress.